Refund policy

Thank you for shopping with ZB Global Store. We want you to be satisfied with your purchase. Please read our policy carefully to understand how returns and refunds work.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition you received it

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

Items sent back without prior return approval may not be accepted.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods

  • Personal care items

  • Intimate or sanitary goods

  • Gift cards

  • Downloadable or digital products

  • Clearance or final sale items

Return Process

To start a return, please contact us through the contact details provided on our website with:

  • Your order number

  • Reason for return

  • Photos (if the item is damaged or defective)

If your return is approved, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, notify us within 48 hours of delivery with photos so we can evaluate and make it right.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us with your order details.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company — it may take time before your refund is officially posted

  3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this window, orders may already be processed or shipped and cannot be canceled.