Shipping policy

Thank you for shopping with ZB Global Store. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

Processing times may be longer during high order volumes, holidays, or promotional periods.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery timeframes:

  • Domestic orders: 5–10 business days

  • International orders: 7–21 business days

Please note these are estimates and not guaranteed delivery dates.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear.

Shipping Delays

We are not responsible for delays caused by:

  • Postal or courier service disruptions

  • Customs clearance procedures

  • Incorrect or incomplete shipping addresses

  • Weather, natural disasters, or other unforeseen events

If your package is significantly delayed, please contact the shipping carrier first using your tracking number.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided and the package is returned, additional shipping fees may apply to resend the order.

We are not responsible for orders delivered to incorrectly entered addresses.

Lost or Stolen Packages

Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you believe your package was stolen, please contact the shipping carrier and your local authorities to file a claim.

Customs, Duties, and Taxes (International Orders)

International shipments may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Damaged Packages

If your order arrives damaged, please keep all packaging materials and contact the carrier immediately to file a claim.

Multiple Shipments

In some cases, items from the same order may ship separately depending on product availability or warehouse location. You will receive separate tracking numbers for each shipment if this occurs.

Shipping Restrictions

We reserve the right to refuse or cancel orders to certain locations if shipping services are unavailable or restricted.